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Refund & Cancellation Policy

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TECHFIN INNOVATIONS PRIVATE LIMITED
(Operating Brand: E PE)

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Effective for bookings made through E PE

At E PE, operated by TECHFIN INNOVATIONS PRIVATE LIMITED, we aim to provide customers with a clear and transparent booking and cancellation process. Please read this Refund and Cancellation Policy carefully before making any booking or payment through our website.

 

1. Cancellation Within 7 Days of Booking

Customers who wish to cancel their booking may submit a cancellation request within 7 days from the date of booking.

  • If the cancellation request is received within this 7-day period, the customer will be eligible for a refund of 50% of the booking amount paid.

  • The remaining 50% of the booking amount will be non-refundable.

  • Cancellation requests must be submitted through our official customer support email or other officially designated communication channel.

 

2. Customer Refusal to Attend a Tour

If a customer decides not to participate in a tour booked through E PE, the customer will be eligible for a refund of 50% of the booking amount paid.

  • The customer must communicate their decision not to attend to E PE through an official communication channel.

  • Once the request and booking details have been verified, 50% of the booking amount will be eligible for a refund.

  • The remaining 50% will be non-refundable.

Customers are encouraged to inform E PE as early as possible if they do not intend to attend their scheduled tour.

 

3. Refund Processing

Once a refund request has been received and approved:

  • E PE will verify the customer's booking and payment details.

  • The eligible refund amount will be calculated according to this policy.

  • Approved refunds will ordinarily be initiated through the original payment method, wherever supported.

  • The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Customers may contact our support team for updates regarding their refund request.

 

4. Important Conditions

  1. The refund percentage is calculated on the booking amount actually paid by the customer.

  2. Only 50% of the eligible booking amount is refundable under the circumstances described in this policy.

  3. The remaining 50% is non-refundable.

  4. Customers should provide accurate booking details and payment information when submitting a refund request.

  5. Any refund request will be subject to verification of the booking and payment.

  6. This policy does not limit any consumer rights or remedies available under applicable Indian law.

 

5. Changes to the Refund Policy

E PE reserves the right to revise or update this Refund and Cancellation Policy when required. Any changes will be published on the official website. Customers are advised to review the policy before making a booking.

 

6. Contact Us

For cancellation requests, refund-related queries or assistance, please contact:

Company: TECHFIN INNOVATIONS PRIVATE LIMITED
Brand: E PE – Electrified Payment
Website: www.epebharat.com
Email: customer@epebharat.com
Phone: 011 3563 7046

We encourage customers to review all tour details, booking conditions and refund terms before confirming a booking with E PE.

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