Privacy Policy

 

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THERE UNDER AS APPLICABLE AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF RULE 3 (1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES GUIDELINES) RULES, 2011 THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, TERMS OF SERVICES, PRIVACY POLICY AND USER AGREEMENT FOR ACCESS OR TERMS OF USAGE OF www.epebharat.com (HEREINAFTER REFERRED TO AS THE “SITE”).

YOUR USE OF THIS SITE OR YOUR PROVISION TO USE OF ANY PERSONAL INFORMATION CONSTITUTES YOUR AGREEMENT TO THESE TERMS AND ANY SUBSEQUENT CHANGES TO THESE TERMS; DO NOT USE THE SITE OR PROVIDE INFORMATION IF YOU DO NOT AGREE WITH ALL OF THE TERMS.

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Privacy Notice

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Though we make every effort to preserve the user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Site, or as required by law. We may also need to disclose the personal information to a third party for the purpose of delivery of the services to the users.

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E PE – Electrified Payment
Operated by TECHFIN INNOVATIONS PRIVATE LIMITED
Website: www.epebharat.com
Email: customer@epebharat.com
Phone: 011 3563 7046

 

1. Introduction

TECHFIN INNOVATIONS PRIVATE LIMITED, operating under the brand name E PE – Electrified Payment (hereinafter referred to as "E PE", "we", "us" or "our"), respects the privacy of its website visitors, customers and members.

This Privacy Policy explains how we collect, receive, use, store, process and share personal information when you visit our website, register as a member, purchase a travel package, make a booking, participate in our referral or customer reward programme, or contact us.

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By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

We are committed to handling personal information responsibly and in accordance with applicable Indian laws.

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2. Information We Collect

Depending on the services you use, we may collect the following categories of information:

A. Personal Information

• Full name

• Mobile number and contact number

• Email address

• Residential or communication address

• Date of birth, where required for a booking or verification

• Other details voluntarily provided by you through registration or enquiry forms

B. Booking and Travel Information

When you purchase or book a travel package, we may collect:

• Booking and reservation details

• Selected travel package

• Travel dates and destination preferences

• Number of travellers

• Guest details required for travel or hotel reservations

• Special requests or service-related preferences

C. Payment and Transaction Information

When you make a payment through our website or authorised payment channels, we may collect or receive:

• Transaction reference or payment ID

• Booking amount and payment status

• Payment date and transaction details

• Billing information, where required

Payments may be processed through third-party payment gateways. We do not intend to store complete debit card, credit card, UPI PIN, internet banking passwords or other confidential payment authentication credentials on our own servers. Such information should be submitted only through the designated payment provider's secure platform.

D. Membership and Referral Programme Information

If you register for an E PE membership or participate in our referral or customer reward programme, we may collect:

• Member ID

• Sponsor or referral ID, where applicable

• Membership package and purchase details

• Eligible referral and programme activity

• Reward, benefit and transaction records

• Payment or payout details where required for processing eligible payments and meeting legal obligations

E. Technical and Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited and time spent on the website

• Date and time of access

• Referring website or source

This information may be used for website administration, analytics, security and service improvement.

 

3. How We Use Your Information

E PE may use the information collected for the following purposes:

1. To create and manage customer or member accounts.

2. To process travel package purchases and bookings.

3. To coordinate hotel reservations, transport arrangements and other travel-related services.

4. To process payments and maintain transaction records.

5. To provide customer support and respond to enquiries.

6. To administer membership benefits and eligible referral or reward programme activities.

7. To send booking confirmations, payment acknowledgements, service updates and important notifications.

8. To improve website functionality, customer experience and service quality.

9. To prevent fraudulent transactions, misuse, unauthorised access and other security incidents.

10. To comply with applicable legal, regulatory, accounting and tax requirements.

We will use personal information for purposes reasonably connected with the services you request or as otherwise permitted by applicable law.

 

4. Sharing and Disclosure of Information

E PE does not intend to sell customers' personal information to third parties.

However, we may share relevant information in the following circumstances:

A. Travel and Service Partners

We may share necessary booking information with hotels, transport providers, travel operators and other service partners to fulfil the services requested by customers.

B. Payment Service Providers

We may share relevant transaction information with payment gateways, banks and financial institutions to process payments, verify transactions and manage refunds.

C. Technology and Service Providers

We may use third-party service providers for website hosting, data storage, communication, analytics, customer support and other operational requirements. Such providers may process information on our behalf, subject to applicable contractual and legal requirements.

D. Referral and Reward Programme Administration

Information necessary to administer membership, referrals, eligible rewards and programme transactions may be processed within E PE's systems. We will not disclose unnecessary personal information to other members.

E. Legal and Regulatory Requirements

We may disclose information where required by applicable law, a court order, a government authority or a lawful investigation.

F. Business Transfers

If the company undergoes a merger, restructuring, acquisition or transfer of business or assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

 

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website performance and user experience.

Cookies may be used to:

• Remember user preferences.

• Maintain website sessions.

• Understand website traffic and visitor behaviour.

• Improve website functionality and security.

• Support analytics and website performance monitoring.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Where required by applicable law, we will provide appropriate information and obtain consent for the use of cookies or similar technologies.

 

6. Data Security

E PE takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

Depending on the nature of the information and the services involved, these measures may include access restrictions, secure systems, authentication controls and other appropriate safeguards.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted or stored electronically.

Customers are also responsible for maintaining the confidentiality of their account credentials and for notifying us if they suspect unauthorised use of their accounts.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• Managing customer and member accounts.

• Providing booked travel services.

• Maintaining payment and transaction records.

• Administering eligible membership and reward programme activities.

• Resolving disputes and customer complaints.

• Complying with applicable legal, regulatory and accounting requirements.

When personal information is no longer required for these purposes, it will be deleted, anonymised or otherwise handled in accordance with applicable law and our retention procedures.

 

8. Customer Rights and Choices

Subject to applicable law, customers may have the right to:

1. Request information about the personal data processed by E PE.

2. Request correction or updating of inaccurate or incomplete personal information.

3. Request deletion of personal information where legally permissible.

4. Withdraw consent where processing is based on consent.

5. Raise concerns or complaints regarding the handling of personal information.

6. Contact E PE regarding the use of their personal information.

Certain information may need to be retained where required by law or where necessary to complete transactions, resolve disputes or meet legitimate legal obligations.

To exercise these rights, customers may contact us using the details provided in the Contact Us section.

 

9. Communication and Notifications

By providing your contact details and using our services, you may receive communications relating to:

• Account registration and membership.

• Booking confirmations and travel updates.

• Payment acknowledgements and refund status.

• Customer support and service-related information.

• Important changes to our policies or programme terms.

Promotional communications will be handled in accordance with applicable law and your preferences. You may request to stop receiving promotional messages through the available unsubscribe or opt-out mechanism.

Service-related communications necessary to fulfil a booking or transaction may still be sent.

 

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, travel partners or other external platforms.

These third-party websites and services operate under their own privacy policies and terms of use. E PE does not control their independent privacy practices.

Customers are encouraged to review the privacy policies of third-party websites and service providers before sharing personal information with them.

 

11. Children's Privacy

Our website and services are not intended to collect personal information directly from children without appropriate authorisation.

Where travel bookings involve minors, the necessary information should be provided by a parent, legal guardian or other person legally authorised to provide it.

We will handle such information in accordance with applicable laws relating to children's personal data.

 

12. Changes to This Privacy Policy

E PE may update or modify this Privacy Policy from time to time to reflect changes in our services, business operations, technology or applicable legal requirements.

Any revised version will be published on www.epebharat.com with an updated effective date, where applicable.

Customers are encouraged to review this page periodically.

 

13. Grievance and Privacy Complaints

If you have any questions, concerns, requests or complaints regarding the collection, use, storage or processing of your personal information, you may contact us using the details below.

We will review and address privacy-related requests in accordance with applicable law.

 

14. Contact Information

For privacy-related questions, personal information requests or complaints, please contact:

Legal Company Name: TECHFIN INNOVATIONS PRIVATE LIMITED
Brand Name: E PE – Electrified Payment
Registered Office: A-35, Madhu Vihar, I.P. Extension, Patparganj, New Delhi – 110092
Website: www.epebharat.com
Email: customer@epebharat.com
Phone: 011 3563 7046

Last Updated: 2 November 2026